Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this position works days/evenings/nights/weekends from 7:00AM – 7:00PM.A caregiver who excels in this role will:
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree.
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology.
Strong customer service background.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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The estimated total pay range for a Patient Access Representative at Cleveland Clinic is $18–$22 per hour, which includes base salary and additional pay.
The chart shows total cash compensation for the CLEVELAND CLINIC Appointment Center Patient Service Specialist in the United States, which includes base, and annual incentives can vary anywhere from $43,545 to $58,820 with an average total cash compensation of $51,182.
Cleveland Clinic has an employee rating of 3.7 out of 5 stars, based on 4,769 company reviews on Glassdoor which indicates that most employees have a good working experience there.
As of Aug 31, 2024, the average hourly pay for a Patient Services Specialist in Ohio is $19.46 an hour. While ZipRecruiter is seeing salaries as high as $29.25 and as low as $12.80, the majority of Patient Services Specialist salaries currently range between $17.16 (25th percentile) to $23.32 (75th percentile) in Ohio.
The average Cleveland Clinic salary ranges from approximately $35,172 per year (estimate) for a Receptionist I to $374,426 per year (estimate) for a Neurosurgeon. The average Cleveland Clinic hourly pay ranges from approximately $16 per hour (estimate) for a Lifeguard to $159 per hour (estimate) for a Radiologist.
The top three skills for a patient service representative include patients, customer service and excellent interpersonal. The most important skills for a patient service specialist are patients, patient service, and physical therapy.
Being a patient access representative can be challenging due to the need for excellent communication skills, proficiency in medical terminology, and the ability to balance patient and clinical needs.
Total salary range for Cleveland Clinic Service Desk Specialist Hourly Pay. The estimated total pay range for a Service Desk Specialist at Cleveland Clinic is $20–$27 per hour, which includes base salary and additional pay. The average Service Desk Specialist base salary at Cleveland Clinic is $23 per hour.
U.S. News also ranked hospitals in the Akron, Cincinnati, Cleveland and Columbus, Dayton and Toledo metro areas. The number 1 hospital in Ohio is Cleveland Clinic.
In the latest of those rankings, released in July, the top U.S. hospital was Mayo Clinic, followed by Cedars-Sinai Medical Center in Los Angeles, NYU Langone Hospitals in New York and the Cleveland Clinic at No. 4. Johns Hopkins Hospital in Baltimore and UCLA Medical Center tied for fifth place.
Patient Service Specialists perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes.
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